Asian Age

Airlines must pay 400 per cent refund if passenger offloaded: Govt

Airlines must pay 400 per cent refund if passenger offloaded: Govt
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In October this year, a total of 1,102 passengers were denied boarding by various airlines.

New Delhi: Airlines need to refund the full value of passenger's ticket and compensation equal to 400% of booked one-way basic fare plus fuel charge in case the airlines denies boarding to him or her despite having confirmed ticket and if the passenger does not opt for an alternative flight provided by the airlines. The total amount of compensation can be claimed for this is maximum Rs 20,000, civil aviation minister Hardeep Singh Puri told Lok Sabha in reply to a question.

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