Route Mobiles UK

Route Mobile has announced the release of its newest solution, 'Verbatim', to simplify and expedite the compliance process for banking and financial instructions, as well as enterprise clients and increase Customer & Agent Satisfaction across the board.

In a typical scenario, a bank's contact center is obligated by law to explicitly provide specific disclosures to the end customer. This process usually occurs with customer- agents reading it out over a long call, which can be time-consuming, confusing, and not always have the desired result of clarity.