The Press Information Bureau (PIB) Fact Check unit has issued a warning over a fraudulent message that is being widely circulated among mobile users, falsely claiming to be from Bharat Sanchar Nigam Limited (BSNL).
The message has raised concerns by suggesting that customers' Know Your Customer (KYC) details have been suspended, prompting panic among recipients.
According to PIB Fact Check, the viral message alleges that the user's KYC has been put on hold by the Telecom Regulatory Authority of India (TRAI). It goes on to warn that the recipient's SIM card will be deactivated within 24 hours if they fail to complete the verification process immediately. The message typically includes a sense of urgency, pushing users to act quickly, which is a common tactic used in online scams.
However, PIB has categorically dismissed these claims, clarifying that the message is entirely fake and has no connection with BSNL. The fact-checking body emphasised that BSNL does not send such KYC suspension alerts via random messages or unofficial channels. It also reassured users that no such directive has been issued by TRAI regarding suspension of KYC in this manner.
Authorities have flagged this as a potential phishing attempt designed to trick users into sharing sensitive information. Such messages often aim to extract personal details, banking credentials, or OTPs under the pretext of urgent verification. Falling for these scams can lead to financial loss or misuse of personal data.
PIB Fact Check has urged citizens to remain cautious and not to engage with suspicious messages. Users are advised to avoid clicking on unknown links or responding to messages that ask for confidential information. In case of doubt, individuals should verify any such communication through official channels or directly contact their telecom service provider.
The advisory also highlights the importance of digital awareness at a time when cyber frauds are becoming increasingly sophisticated. Simple steps such as double-checking the source of a message, ignoring unsolicited requests, and reporting suspicious activity can go a long way in preventing fraud.
As misleading messages continue to circulate, users are reminded to stay alert and rely only on verified information from official sources.
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