GUWAHATI: IndiGo has announced a compensation of ₹10,000 for customers affected by its operational disruption from December 3 to 5.
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The airline said the compensation will be provided as travel vouchers, which can be used for any IndiGo flight within the next 12 months.
In addition to the compensation required under government rules, IndiGo will also offer ₹5,000 to ₹10,000—based on the flight’s block time to passengers whose flights were cancelled within 24 hours of departure.
In a statement, IndiGo said it regrettably acknowledges that part of its customers travelling on December 3, 4 and 5 were stranded for many hours at certain airports, and a number of them were severely impacted by congestion. "We will offer travel vouchers worth ₹10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months," it said.