An AI-based virtual voice, similar to a tele-caller, will collect information from callers. Using an Automatic Speech Recognition tool, the system will record the caller's voice and gather details such as name, address and nature of the complaint. The information will then be forwarded to the concerned police stations.

Officials are examining AI tools for implementation. They aim to reduce emergency response time further through the new system.

Based on the caller's phone number and location, patrolling units and Blue Colts personnel will receive alerts. Senior officials said the AI system would enable smarter and faster services.

4,000 to 5,000 calls daily

The emergency service 'Dial 100' was launched on April 11, 2013. Operations are coordinated with police stations and police command control centres across the state.

At present, Dial 100 receives around 4,000 to 5,000 calls daily across Telangana. In the last year, 16,10,778 calls were received.

Police reach the spot within five to eight minutes in urban areas and within 15 to 20 minutes in rural areas after receiving a call.

However, delays occur due to call routing issues and service congestion while answering calls. The AI based system is expected to address such problems. The upgraded AI-enabled Dial 100 service will be launched soon.

Auto speech recognition and tracking

AI technologies such as Automatic Speech Recognition and predictive analytics will help assess situations quickly. The police department is integrating AI into emergency services in line with technological advancements.

The system will confirm real time location tracking of victims along with complete details in minimal time. Patrolling police will also be able to recall victims immediately through the integrated AI platform.

Officials said routing calls from government and private helplines sometimes get connected to Dial 100 due to technical issues. They believe AI tools will help resolve such problems as well.