Air India is offering enhanced flexibility for passengers in view of the continuing instability in the Middle East that is impacting flight operations across several international sectors.
In an official statement, the airline said that passengers holding confirmed bookings made on or before February 28 for travel up to March 10 to and from the Middle East, the United Kingdom and Europe will be eligible for complimentary rescheduling or full refunds in case of cancellations.
"In view of the continuing situation in the Middle East impacting flight operations, Air India is offering customers the option of complimentary rescheduling or full refunds on cancellation," the airline stated, adding that it is closely monitoring the evolving geopolitical developments.
Passengers have been advised to regularly check their flight status through official channels before proceeding to the airport.
Even as the airline navigates operational challenges, Air India has also announced the deployment of additional flights on key long-haul routes to manage heightened passenger demand amid the disruptions in West Asia.
The carrier will operate three additional flights between Delhi and Toronto from March 5 to March 11. Further, three extra services will be introduced between Delhi and Frankfurt, along with one additional flight between Delhi and Paris (Charles de Gaulle) between March 7 and March 10.
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These measures are aimed at providing greater connectivity options and mitigating inconvenience to affected travellers.
Meanwhile, Air India Express confirmed that its services to Muscat will continue to remain operational. The airline will also mount additional flights between Muscat and both Delhi and Mumbai to accommodate passenger demand.
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The developments come at a time when airlines operating through or near Middle Eastern airspace are facing routing adjustments, scheduling changes and capacity pressures due to the ongoing regional situation.
Air India reiterated its commitment to passenger safety and operational continuity, stating that it will continue to assess the situation dynamically and take necessary measures to minimise disruption.