The first trip, booked through Alaska Airlines, went wrong due to the new partnership with American.
The first leg was smooth, but once they landed for their AA connection, they were handed the wrong flight information and missed the plane despite being at the airport.
To make things worse, on the return trip, they were hit with a baggage fee that was supposedly covered by their Alaska credit card.
The second trip ended up worse. Mid-flight, the co-pilot got sick. Instead of continuing or quickly finding a replacement, the plane turned around and passengers were stranded overnight in a low-quality hotel. A full day of the trip was lost.
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On the third and most recent trip, a flight crew issue caused a long delay. Although a reserve crew member was present at the airport and willing to step in, the airline's scheduling department refused.
The passenger was rebooked onto a much later flight but also managed to get a standby seat on an earlier one. Just as boarding finished, an American Airlines employee asked her to step off the plane because they mistakenly double-booked the seat.
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Now stuck in the airport for another five hours, the traveler summed it up plainly: they've flown a lot, but American Airlines has been consistently unreliable. And it's hard to argue otherwise, as the airlines continues to take it's consumer base lightly.