Taking to social media, the person shared his ordeal as they attempted to shift their original May 31st flight to a day earlier. After entering card details and authorizing a £150 change fee, the system crashed.
There was no confirmation, no email, just a dead end.
Assuming the change hadn't gone through, the passenger stuck with their original plan. But when they tried to check in that night, to their shock, BA had already moved them to the earlier flight.
The airline also quietly charged the £150 fee and now they want the passenger to pay again for a brand new ticket.
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Even trying to complain to BA staff didn't help as, since the passenger didn't take a screenshot of the error page, there's "nothing they can do."
This is totally shocking as the British airlines allegedly failed to inform the passenger about the confirmation and continued to harass him to the point that he might have to seek legal help.
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Netizens also believe that BA doesn't have a case if what the passenger claims is true. They have to issue a payment receipt and inform the customer of the change in their flight timings at every point.
A system failure from international flights is sadly quite common, but such alleged recklessness from BA is truly upsetting for the passenger.