The flight, originally scheduled to arrive in Mumbai at 4:50 AM on July 8, has not yet departed Istanbul. Among those affected are infants, elderly travelers, and families with children who have been left in limbo with no clarity on their travel status.
According to reports, the flight's pilot arrived at the airport, waited, and then left after exhausting his duty hours.
Shockingly, passengers were not even informed of this development. Reaching customer service has proven futile, with phone lines either unresponsive or offering vague and useless responses.
IndiGo's utter failure to provide hotel accommodations, food, or even lounge access in such a prolonged delay is nothing short of inhumane.
The airline has shown complete disregard for the basic rights and comfort of its passengers. Many have taken to social media, tagging @IndiGo6E and @DGCAIndia, pleading for support and accountability.
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Several travelers have shared similar experiences on international routes, particularly via Istanbul, calling out IndiGo's substandard service and poor handling of delays.
The lack of contingency planning and refusal to assist stranded passengers highlight a disturbing pattern of negligence. Recommendations to choose full-service carriers like Turkish Airlines or national airlines underscore a growing distrust in IndiGo's international operations.
This incident is not just a logistical failure but a moral one. An airline that chooses silence and indifference over compassion and responsibility has no place in global air travel.