Navigating COVID- Indian Tech Sector Benchmarks and Way Forward
During the COVID-19 crisis, the synchronized effort of the entire Indian technology industry in ensuring business continuity has been exemplary. Despite initial setbacks, organizations pushed boundaries to adapt to remote working almost overnight. What is even more phenomenal is the ease with which the employees transitioned to a virtual workplace leading to productivity levels that defied employer expectations in many cases.
As we move closer towards possibilities ranging from Unlock to adapting to new environment, it is imperative that we analyze the journey so far, and develop forward looking strategies for the Indian Tech sector to emerge stronger and more resilient from this experience.
The report- Navigating COVID- Indian Tech Sector Benchmarks and Way Forward highlights the Indian Tech sector's journey amidst the COVID crisis. The report captures the timelines of COVID response in three stages- Global Outbreak, Lockdown in India, and Unlock and The Way Forward
Stage 1- China Outbreak and Global Spread
- Indian companies with exposure to Greater China region were first to experience business impact due to COVID. These included -
- Companies which relied on transit points in Greater China region for travel to West
- Companies with delivery centres in China
Stage 2 - India Spread and Lockdown
In events leading to lockdown, companies faced severe impact on business operations. The companies responded by-
- Updating BCP protocols and strategies
- Focus on Employee Health, Safety, and Work Productivity
- Upgrading IT infrastructure
- Securing Stakeholder Approvals for work location flexibility, and other aspects impacting business continuity
Stage 3 - Unlock and the way Forward
With an uncertain outlook, companies are now ensuring preparedness for return to workplace, financial resilience, and enhancing remote working capabilities
- Return to Workplace Strategies
- Work Planning Strategies
- Financial Resilience Strategies
In addition, the report includes quantitative data points, industry Best Practices and NASSCOM recommendations for the sector to effectively manage COVID risks and service disruptions.
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