The minister emphasised the need to make the helpline more accessible and responsive to citizens encountering cyber fraud and related crimes across India.

Highlighting the role of technology, Shah instructed officials to incorporate artificial intelligence tools to improve complaint handling and case tracking. He also stressed the importance of “multilingual support” on the helpline, pointing out that language barriers often hinder victims from promptly reporting cybercrimes. Including regional languages aims to facilitate easier access for people nationwide.

Shah urged concerned agencies to coordinate closely with state governments to ensure every complaint submitted through the helpline is thoroughly pursued. He noted that timely action and proper follow-up are vital in addressing the steady rise in cybercrime.

The Home Minister also addressed concerns regarding the freezing of bank accounts during cybercrime investigations, directing authorities to resolve such grievances promptly to reduce inconvenience while preserving investigative integrity.

The National Cybercrime Helpline 1930 serves as a critical platform for immediate assistance to financial fraud victims, enabling rapid reporting and swift enforcement action. Officials stated that the proposed revamp will reinforce India’s cybercrime response framework and bolster public trust.

This initiative follows Shah’s launch of the State Cyber Crime Coordination Centre (S4C) dashboard under the Indian Cyber Crime Coordination Centre (I4C) within the Ministry of Home Affairs over three months ago.

Between January 2020 and November 30, 2025, the I4C reporting portal has been accessed more than 230 million times. According to Ministry of Home Affairs data as of November 30, 2025, over 8.2 million cybercrime-related complaints were registered on the portal, with 184,000 resulting in FIRs and many complaints resolved effectively.

As of December 31, 2025, approximately 62 banks and financial institutions have joined the coordination mechanism, with the Ministry targeting full onboarding of all banking and financial institutions, including cooperative banks, by December 2026.

Through 361,000 cyber fraud complaints, the Central government has safeguarded Rs 8,189 crore. Estimates indicate total fraud amounted to approximately Rs 20,000 crore, of which the government has frozen or returned Rs 8,189 crore to victims.

By December 2025, over 1.2 million suspicious SIM cards were cancelled and more than 300,000 mobile device IMEI numbers blocked by the Ministry of Home Affairs. By February 2026, 20,853 individuals were arrested in connection with cybercrime cases.

Officials confirmed the 1930 helpline has proven an effective tool in protecting victims of cyber fraud.