New Agentic-AI feature reduces sales workload by 90%, enabling faster lead response and stronger customer relationships.

Delhi | October 28, 2025 — Jesty CRM has launched its new AI Voice Agents, designed to make sales calls, handle customer queries, and follow up with leads automatically without human intervention.

The platform brings lead management and voice automation together in a single system. From the moment a lead enters the funnel to the final deal closure, Jesty’s AI manages every stage smoothly and efficiently.

“Most sales teams spend nearly 70% of their time on repetitive administrative work instead of selling,” said Aditya Bhardwaaj, Founder and CEO of Jesty CRM. “We wanted to change that.

Many tools offer AI-based calling features, but they often depend on multiple third-party integrations. Jesty CRM provides one reliable and unified platform to manage the entire sales process in-house.”

Powered by natural language processing and large language models, Jesty’s AI Voice Agents can understand customer intent, perform assigned tasks, and adapt to real-time changes during conversations. The company is also developing a WhatsApp API, allowing leads to communicate with businesses directly through chat.

Industry studies show that sales representatives typically spend only two hours a day interacting with customers. According to Jesty CRM, AI Voice Agents can reduce the cost of sales operations by up to 90% while ensuring every lead receives a timely response.

The platform also includes an automated follow-up system that remembers past conversations and schedules follow-ups based on customer behavior. This consistency strengthens relationships and improves conversion rates. Research indicates that 82% of sales professionals consider long-term relationships essential for success, yet 42% stop following up after the second attempt.

Jesty CRM addresses these challenges with a multi-channel approach, integrating calls, SMS, WhatsApp, and email in one platform. This ensures businesses maintain continuous and meaningful contact with prospects and customers.

The new AI Voice Agent is especially useful for industries that require round-the-clock customer support. In many sectors, such as travel, hospitality, loan recovery, insurance, and e-commerce promotions, support teams face repetitive queries that can easily be managed by conversational AI. Unlike human agents who can handle only one customer at a time, AI agents can engage in multiple real-time conversations simultaneously.

It’s estimated that by 2029, nearly 80% of customer queries will be managed by AI systems. To support global businesses, Jesty CRM’s AI Voice Agents come with 100+ pre-trained voice options across 36 languages, allowing companies to communicate in a customer’s preferred language and tone for a more personal experience.

While the technology is advanced, the company emphasizes that human involvement remains important.

“AI is reinventing customer engagement,” Bhardwaaj added. “But we believe humans still play a vital role in complex negotiations and emotional connections. It’s because people buy from people.” He added, “We’re not replacing humans. Our goal is to let AI handle the repetitive work so human teams can focus on what truly matters: building relationships and closing deals.”