Samsung SmartThings Home Care service solution has been announced by the Korean brand in India as a "new preventive maintenance and proactive service solution for its 2026 Bespoke AI Air Conditioner range." Here's everything the new service solution has to offer.

Samsung's SmartThings Home Care Service will be available with Samsung's 2026 Bespoke AI Air Conditioner range across leading retail outlets and online platforms, including Samsung.com and leading e-commerce platforms.

Samsung SmartThings Home Care helps consumers by automatically tracking AC performance, identifying potential faults early, informing customers and enabling faster, first-visit repairs.

SmartThings Home Care addresses the delayed maintenance issue for the ACs by offering continuous monitoring and proactive care, "helping reduce the need for customers to track issues, raise service requests, or follow up repeatedly for resolution."

Samsung SmartThings Home Care service works through a connected service ecosystem that enables automatic issue detection, customer notification, and service readiness, ensuring technicians arrive prepared with the right spare parts for quicker repairs and reduced downtime.

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The SmartThings Home Care feature enables both customers and service centres to monitor product issues and proactively notify customers through push notifications.

Here are the service's key features:

• Detects issues automatically: Tracks AC performance and automatically detects potential faults such as gas shortage or filter replacement needs.
• Proactive Service: By identifying potential issues before they escalate and proactively contacting users for troubleshooting, it saves customer's time and provides peace of mind.
• Technicians visit with repair readiness: In case a visit is required, technicians arrive prepared with the required spare parts, advance diagnosis and plan of action in place.
• Quick first-visit repair: This ensures first-time fix, reducing repeat visits, delays and downtime.