According to the DDA, pending grievances declined from 22,946 at the beginning of the year to 3,167 by the end of June. A total of 19,779 grievances received through platforms including the LG Listening Post, CM Jan Sunwai/PGMS, DRMS, Mobile 311 and Samasya Nidan Sewa were resolved during the period, it said in a statement.

The DDA said the improvement followed directions issued by Delhi Lieutenant Governor Taranjit Singh Sandhu, who had asked all departments to adopt responsive, efficient and citizen-centric governance.

"Soon after taking charge, the LG instructed all departments to adopt responsive, efficient and citizen-centric governance to achieve the goal of Viksit Delhi. In preliminary meetings with DDA officials, he specifically directed proactive handling of citizen complaints and expeditious disposal of cases," the statement said.

To strengthen public outreach, the DDA now conducts bi-weekly public hearings every working Monday and Thursday.

On these days, citizens can meet deputy directors and directors between 2.30 pm and 4.30 pm, and commissioners and above between 2.30 pm and 3.30 pm without prior appointment.

The authority said around 6,000 people visit DDA offices every month on public hearing days. It added that continuous monitoring, regular reviews and follow-ups with field units are being carried out to ensure timely disposal of complaints and prevent undue pendency.