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Automation Bites Cognizant, TCS As Marriott, IHG Reduce Outsourcing Business Due To Automated Bots, Processes

Automation Bites Cognizant, TCS As Marriott, IHG Reduce Outsourcing Business Due To Automated Bots, Processes
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Another downfall of the virus spread as major hotel chains like Marriot Internationals and Intercontinental hotels(IHG) are planning to minimize outsourcing to IT firms as the hospitality business suffered the most during this pandemic.

Hospitality Industry Worst Hit

Prior to this most of the hospitality businesses were planning to automate the tasks which currently required many resources.

The tasks such as if a person is trying to check-in in a hotel then earlier it required assistance from the hotel staff to check-in using credit cards.

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