Do you know about 'these free' facilities available on the petrol pumps?
A consumer gets many services free on the petrol pump
Ask for 'these free' facilities on the petrol pump!
DEC 04 (WTN) - Whenever you make any kind of purchase or use any service you are a consumer in both these situations. Let you know about your information that a consumer has many rights as per laws, but most of the consumers are not aware of their rights due to which they often face problems or they do not get the facilities whom they are entitled to.
By the way, if you have any vehicle of any kind, you must have gone to the petrol pump for petrol-diesel. But do you know that since you are a consumer in the petrol pump, then as a consumer you get many free facilities at the petrol pump? But it has been observed that most people do not have any information about these facilities, due to which they are not able to take advantage of these facilities. Today we explain to you that what are those free facilities on the petrol pump which every customer has the right to consume.
First of all, every customer has the right to know the quality and quantity of petrol and diesel at the petrol pump. If any customer is not satisfied with the quality and quantity of petrol-diesel after purchasing it, then he should be provided the facility to check the quality and quality of the petrol-diesel at the petrol pump.
By the way, getting the bill for every purchase is the first right of every consumer. Similarly, it is also a consumer's right to get a bill after purchasing petrol or diesel at a petrol pump. For your information, let us know that you cannot be denied a bill after purchasing fuel at a petrol pump.
At the same time, it is mandatory to write the name and contact number of the owner and the petroleum company on a notice board. This is so that the customer can contact the petrol pump owner or the concerned petroleum company for suggestions or complaints.
If you go to the petrol pump for fuel, then there is a facility to fill the air in the tires of your vehicle for free. For your information, let us know that according to the orders of the petroleum companies, it is mandatory for the petrol pump owners to install an electronic machine to fill the air in the tires of the vehicles on the petrol pump. Also, it is mandatory to appoint a person to fill the air in the tires of the vehicles free of cost. That is if you get fuel from a petrol pump, then it is your right to get free air for the wheels of your vehicles.
It is also compulsory for the petrol pump owner to provide free pure water for all the customers on the petrol pump. For the provision of drinking water, it is necessary to arrange Ro or water cooler at the petrol pump. That is whenever you go to a petrol pump for fuel; it is the responsibility of the petrol pump owner to provide you pure drinking water for free there.
For your information, let us know that it is the responsibility of the petrol pump owners to provide the facility of the washroom to the customers at the petrol pump. There is no charge of any kind from customers for this facility. If customers are not satisfied with the convenience of using the washroom, then the customer can complain to the appropriate forum.
As per the rules, it is the responsibility of the petrol pump owner to provide a free phone call facility to the general public at the petrol pump. Although everyone nowadays has a mobile phone, even if you need to make a call, in the opposite situation if the mobile phone battery is lost, the phone is lost or stolen or there is no network, then you can make a free phone call from any petrol pump.
At the same time, it is also important to have the First Aid Box on every petrol pump. If you accidentally need medical help, you can use the First Aid Box on a petrol pump for free. Let us tell you that as per rules it is necessary to have a First Aid Box on every petrol pump, which should contain medicines which are not expired.
A notice board is also required to be put on every petrol pump for information on its opening and closing timing. On the other hand, if for any reason a petrol pump is closed on any day, it is also necessary to write the information on the notice board. At the same time, it is mandatory to keep a complaint box or register on every petrol pump, so that if anyone has any kind of complaint with the service of the petrol pump, then they can register that complaint.
So you must have known what rights you get as a consumer on a petrol pump. But if you are not getting the facilities mentioned above on a petrol pump, or you are being asked for money for free facilities then you can complain about this by visiting pgportal.gov. At the same time, you can complain about any inconvenience related to the petrol pump to the petroleum company which is the license provider company of this petrol pump.