When he switched on the laptop, it didn't show a fresh setup screen. Instead, it directly opened to someone else's profile, with their personal files still inside.

It was clear the laptop wasn't new - it had already been used. The condition was poor too, with visible misalignment in the body. Even worse, the invoice stuck on the box had a different name - showing it was a returned product, not new as promised.

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He reached out to Amazon customer care the next day, expecting help. But he got robotic, unhelpful replies. Amazon allegedly told him that "these things happen."

After multiple follow-ups, they finally said he wouldn't get a refund - just because the outer box was intact.

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The story, shared by X user Venkatesh Alla online, has gone viral and sparked anger. Many feel this isn't just a case of bad service - it's emotional and financial exploitation.

For someone who spent their entire savings, this kind of treatment is heartbreaking and unfair.