He brings more than a decade of experience in hospitality, with a background in front office operations, guest relations, team management and service delivery.

Prior to joining Grand Mercure Ahmedabad GIFT City, Uttaran served as Front Office Manager at ibis Styles Mysuru, where he managed daily front office operations, guest services, guest concerns and corporate client relationships.

His previous experience includes leadership roles at The Leela Bhartiya City, Bengaluru, Radisson Bengaluru City Center, Royal Orchid Central, Bengaluru, The Golkonda Hotel, Hyderabad, The Lalit Great Eastern, Kolkata, and Le Méridien Kochi.

Across these positions, Uttaran has worked across guest experience, operational planning, VIP guest management, team training and development, revenue and occupancy monitoring, budgeting and service quality.

Uttaran holds a degree in Hotel Management from Punjab Technical University. During his career, he has received recognition including Employee of the Month and Best Grooming of the Month, along with certificates for guest service and guest satisfaction.

In his new role, Uttaran will oversee the Front Office function at Grand Mercure Ahmedabad GIFT City, with responsibilities covering guest engagement, service standards, operational efficiency and team development.

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